What’s the difference between hail damage and normal wear?

Hail damage is sudden, datable, and impact-shaped — circular granule loss, fresh splatter marks, soft bruising. Normal wear is gradual, edge-driven, and uniform — cupping, curling, and granule loss across the whole field. We document both honestly. If your roof is just old, we’ll tell you that, and you’re looking at a retail purchase, not a claim.