FAQ

Because it’s hard to get and hard to keep. The certification requires verifiable longevity, ongoing factory training for crews, ongoing licensing and insurance verification, and a clean reputation record. The 96% of home-improvement contractors who don’t survive five years can’t hold a credential like this. The credential is, in part, the point: it filters out the contractors most likely to disappear after the next hailstorm.

A standard single-family home in places like Stilesboro, Cherokee Springs, or Hampton Crossing is typically completed in one day. Larger custom builds in Bentwater, Brookstone, or Eagle Watch — with steeper pitches, multiple valleys, or detached structures — may take two days. We schedule weather permitting and protect landscaping with tarps and magnetic nail sweeps.

Yes. We hold the appropriate Georgia contractor licensing and full liability and workers’ compensation insurance. We pull permits through Cobb County Community Development for every project, if needed, and our installations meet or exceed all local and state code requirements.

Most full roof replacements on Kennesaw homes fall between $13,000 and $30,000 depending on square footage, roof pitch, the shingle line you choose, and the condition of the underlying decking. Custom homes in Bentwater and Brookstone with complex rooflines tend to land at the higher end; standard 1990s–2000s subdivisions like Cherokee Springs and Stilesboro typically fall in the middle.

Because it’s hard to get and hard to keep. The certification requires verifiable longevity, ongoing factory training for crews, ongoing licensing and insurance verification, and a clean reputation record. The 96% of home-improvement contractors who don’t survive five years can’t hold a credential like this. The credential is, in part, the point: it filters out the contractors most likely to disappear.

Yes, with a small administrative step. The warranty transfers to a new homeowner if you sell the property and follow GAF’s transfer process. We’ll walk any Franklin client who’s selling through the steps. A transferable warranty is a real value-add on a Williamson County listing.

Yes — the Master Elite warranties are GAF’s own product, so they require GAF system components. We use GAF as our primary line on Franklin homes anyway because the warranty stack is the strongest available, and the shingle quality is class-leading.

No. “GAF Certified” is the entry-level credential and is much more common. “GAF Master Elite®” is the top tier — less than 2% of roofers in the U.S. carry it. Only Master Elite contractors can register Golden Pledge® warranties.

Once every two to three years if the roof is under 10 years old. Annually after year 10. Immediately after any significant storm event. The cost is zero. The information is valuable. Most homeowners only think about the roof when it’s already a problem — by which time the cheapest options are off the table.

Yes, on both sides of the transaction. Sellers commission a Northpoint inspection before listing so they go in knowing exactly what the buyer’s inspector will find — and have time to address it on their schedule, not under contract pressure. Buyers commission one during the option period to verify the seller’s disclosure and protect their negotiating leverage. Many of our Franklin inspections are real-estate-driven.

We walk the roof on every inspection where it’s safe to do so. Drone-and-camera-only inspections miss bruising, soft spots, and seal failure that you can only verify by hand and foot. Ground-only inspections miss almost everything. If pitch or weather makes a foot inspection unsafe, we use a combination of drone, ladder access, and a return visit.

It is genuinely free. There is no catch and no obligation. We do them because they generate trust, and trust is what brings homeowners back to us when their neighbor needs a roof. About a quarter of the inspections we do across Franklin result in zero work — we tell the homeowner their roof is fine and walk away.

Many do. Legacy Park, Bentwater, Brookstone, Eagle Watch, and several other Kennesaw communities require an Architectural Review Committee submission before installation. Homes in the Old Town Kennesaw historic area may also require Historic Preservation review. Northpoint helps homeowners prepare and submit these applications as part of the proposal process so nothing slows your project down.

Most single-family Kennesaw homes are completed in one day. Larger custom builds in Bentwater, Brookstone, or Eagle Watch — with steeper pitches, multiple valleys, or detached garages — typically take two days. We schedule around weather and complete final cleanup the same day install wraps.

For most Kennesaw homes, GAF Timberline HDZ® delivers the best balance of warranty, wind rating, algae protection (which matters in our humidity), and price. Custom homes in Bentwater and Brookstone frequently upgrade to Timberline UHDZ™ for the heavier profile, and a small number of homeowners step up to Designer lines for slate or wood-shake aesthetics.

It depends on the age and type of your shingle, but the rule of thumb is that anything dime-sized (3/4”) or larger can cause damage to an aging asphalt shingle, and quarter-sized (1”) or larger can damage even relatively new ones. North Georgia storms regularly produce both.

Most Georgia homeowners insurance policies give you one year from the date of loss, but many policies require notice of damage “as soon as reasonably practicable.” Don’t wait. The longer the gap between the storm and the inspection, the harder it is to prove the damage came from that specific event.

If a hailstorm or high-wind event passed over your home and you see granules in your gutters, dents in your HVAC fins or vent caps, or lifted shingles along the ridge — you likely have damage worth documenting. Most damage isn’t visible from the ground. A free Northpoint inspection takes 30–45 minutes and gives you a written, photo-documented answer either way.

Two ways to think about it. First, the 2024 Cost vs. Value Report shows roughly 65% of the project cost is returned at resale. Second — and more important in a Kennesaw market where buyers run inspections — a recent roof eliminates one of the top three negotiating points buyers use to push down a sale price. Most of our Kennesaw clients see the practical resale impact closer to 80–90% of project cost.

Yes. We hold the appropriate Tennessee contractor licensing and full liability and workers’ compensation insurance. We pull permits through the City of Franklin and Williamson County for every project, if needed, and our installations meet or exceed all local and state code requirements.

Yes. Northpoint specializes in insurance-claim roof replacements across Williamson County. We meet your adjuster on-site, document damage to insurance-carrier standards, and handle every back-and-forth with the carrier from supplements through final approval. Most homeowners pay only their deductible.

Most full roof replacements on Franklin homes fall between $14,000 and $32,000 depending on square footage, roof pitch, the shingle line you choose, and the condition of the underlying decking. Cool Springs and Westhaven custom homes with complex rooflines tend to land at the higher end; standard 1990s–2000s subdivisions like Fieldstone Farms and McKay’s Mill typically fall in the middle.

Once every two to three years if the roof is under 10 years old. Annually after year 10. Immediately after any significant storm event. The cost is zero. The information is valuable. Most homeowners only think about the roof when it’s already a problem — by which time the cheapest options are off the table.

Yes, on both sides of the transaction. Sellers commission a Northpoint inspection before listing so they go in knowing exactly what the buyer’s inspector will find — and have time to address it on their schedule, not under contract pressure. Buyers commission one during the due diligence period to verify the seller’s disclosure and protect their negotiating leverage. Many of our Kennesaw inspections are real-estate-driven.

Most Georgia homeowners policies allow one to two years from the date of loss, but you should report damage as soon as you discover it. The earlier we document, the easier the claim. If you’re unsure of the storm date, the National Weather Service archives and tools like HailTrace can help us pinpoint it.

Insurance covers replacement when there is sudden, accidental damage — hail, wind, falling tree limbs, tornado debris. Insurance does not cover normal wear or aging. If you suspect storm damage from any of the recent Cobb County events, we’ll do a free inspection and tell you honestly whether you have a claim or you’re looking at a retail purchase.

On a typical Franklin home — say a 2,500–3,000 sq ft roof in Fieldstone Farms or McKay’s Mill — the on-site inspection takes 30–45 minutes. Larger or steeper roofs in Westhaven, Laurelbrook, or 37069 may take up to an hour. The written report follows within 24 hours.

Yes — if your area was in a confirmed hail track. Most damage is not visible from the ground. Free inspections take 30–45 minutes and give you a written record dated to the storm in question. That record is valuable even if you don’t file right away, because it preserves the date of loss for the future.

Many do. Westhaven, Cool Springs East, Polk Place, and several other Franklin communities require an Architectural Review Committee submission before installation. Homes in the Hincheyville historic district may also require Historic Zoning Commission approval. Northpoint helps homeowners prepare and submit these applications as part of the proposal process so nothing slows your project down.

A standard single-family home in places like Berry Farms, McKay’s Mill, or Fieldstone Farms is typically completed in one day. Larger custom builds in Westhaven or Laurelbrook — with steeper pitches, multiple valleys, or detached structures — may take two days. We schedule weather permitting and protect landscaping with tarps and magnetic nail sweeps.

Costs vary based on size, materials, and condition. We provide detailed estimates after your inspection so you know exactly what to expect.

Contact us right away. We’ll inspect the damage, secure your home if needed, and help you take the next steps with repairs or insurance.

Yes. Our team is fully licensed and insured for your protection and peace of mind.

We can typically schedule inspections within a few days and begin projects shortly after approval, depending on demand and weather.

Yes. We serve homeowners across Kennesaw, GA, Franklin, TN, and surrounding areas.

We install asphalt shingles, metal roofing, and other durable systems designed for long-term performance and protection.

Yes. We guide you through the insurance process and work with your adjuster to ensure your claim is properly handled.

Most residential roof replacements are completed in 1–2 days, depending on the size of the home and weather conditions.

Yes. We offer no-cost, no-obligation inspections to assess your roof and provide clear recommendations.

No. The vast majority of our Franklin clients are at work or out of the house during install. We coordinate access ahead of time, protect landscaping with tarps, and complete a magnetic nail sweep before we leave.

For most Franklin homes, GAF Timberline HDZ® delivers the best balance of warranty, wind rating, algae protection, and price. Custom homes in Westhaven and Laurelbrook frequently upgrade to Timberline UHDZ™ for the heavier profile, and a small number of homeowners step up to Designer lines for slate or wood-shake aesthetics.

Insurance covers replacement when there is sudden, accidental damage — hail, wind, falling tree limbs, tornado debris. Insurance does not cover normal wear or aging. If you suspect storm damage from any of the recent Williamson County events, we’ll do a free inspection and tell you honestly whether you have a claim or you’re looking at a retail purchase.

Hail damage is sudden, datable, and impact-shaped — circular granule loss, fresh splatter marks, soft bruising. Normal wear is gradual, edge-driven, and uniform — cupping, curling, and granule loss across the whole field. We document both honestly. If your roof is just old, we’ll tell you that, and you’re looking at a retail purchase, not a claim.

That depends on the extent of damage and your policy. In Tennessee, when hail damage exceeds a certain threshold per slope, most carriers approve a full replacement rather than spot repairs. Spot repairs are difficult anyway because shingle colors weather over time and fresh shingles never blend perfectly. We’ll document what’s there — the carrier decides what they’ll cover.

It depends on the age and type of your shingle, but the rule of thumb is that anything dime-sized (3/4”) or larger can cause damage to an aging asphalt shingle, and quarter-sized (1”) or larger can damage even relatively new ones. Tennessee storms regularly produce both.

Two reasons. First, Master Elite contractors install to the manufacturer’s strictest specification, which gives you access to GAF’s System Plus, Silver Pledge, or Golden Pledge® warranties. Second, only a Master Elite installer can register a Golden Pledge® — the strongest manufacturer warranty in residential roofing, and a credential adjusters and homeowners both recognize.

Yes. We do emergency tarping for active leaks across Franklin and Williamson County. Most carriers reimburse this expense; we document everything and submit it as part of the claim. Call us first, then your insurance company — in that order — if water is currently coming inside.

No. You have the right to choose your own contractor in Tennessee, and you’re not obligated to use anyone the carrier suggests. The right contractor for an insurance claim is one who knows the carriers, knows the codes, and is on your side of the table when the adjuster arrives.

Most Tennessee homeowners insurance policies give you one year from the date of loss, but some policies require notice of damage “as soon as reasonably possible.” Don’t wait. The longer the gap between the storm and the inspection, the harder it is to prove the damage came from that specific event.

If a hailstorm or high-wind event passed over your home and you see granules in your gutters, dents in your HVAC fins or vent caps, or lifted shingles along the ridge — you likely have damage worth documenting. Most damage isn’t visible from the ground. A free Northpoint inspection takes 30–45 minutes and gives you a written, photo-documented answer either way.

In most cases in Tennessee, no — not for a single storm-damage claim. Insurance carriers treat sudden, accidental weather damage differently from liability or recurring loss. Premium adjustments are typically based on regional loss rates, not your individual claim. That said, your specific carrier and policy can vary, and we always recommend verifying directly with your agent before filing. What we can tell you is that letting a damaged roof go unrepaired — and risking interior damage that ends up in a separate, larger claim later — is almost always worse for your premium and your home.

A contingency agreement is a contract that says: we will replace your roof, but only if your insurance carrier approves the claim. If they deny it, the agreement is void and you owe nothing. It protects you in three ways. It commits us to advocating hard for the claim because we have skin in the game. It locks in your scope and pricing so a low initial offer from the carrier doesn’t become your final number. And it means you don’t have to make the replace-or-not decision until after the claim is settled.

Two ways to think about it. First, the 2024 Cost vs. Value Report shows roughly 65% of the project cost is returned at resale. Second — and more important in a Franklin market where buyers run inspections — a recent roof eliminates one of the top three negotiating points buyers use to push down a sale price. Most of our Franklin clients see the practical resale impact closer to 80–90% of project cost.

Signs like leaks, missing shingles, storm damage, or aging materials can indicate issues. We provide a free inspection to determine whether a repair or full replacement is the best option.